FREQUENTLY ASKED QUESTIONS

We accepts credit card and chipped debit/cheque card payment via Visa, and MasterCard. We make use of the 3D-Secure authentication system to verify cardholder details with your bank. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. Your card details will by no means be accessed by anyone else.

The instant EFT payment option will allow you to be redirected to log into your internet banking profile to complete your EFT payment as part of our checkout process.

You can make EFT payments directly from your bank account if you been set up on your internet banking profile. You are in control and would need to authorise this transaction by entering your internet banking username and password in a secure browser environment. An OTP will be sent to authorise the payment which may only be completed through the integrated payment step and not as an internet payment via your internet banking or app.

You can pay for your order using Payfast. When you opt to pay for your order using PayFast, you will be redirected to your merchant account on PayFast where you are requested to login and make the payment. PayFast handles the payment and redirects you back to your website where you can continue browsing through the online store.

The 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details. Our payment providers have access to your username, password or OTP.

You will need to ensure that you have the right details and that if you are using the debit/credit card option, you are authorised by your bank to do so. If you struggle, kindly contact your bank for further assistance.

Yes, all pricing is in South African Rand.

Yes, all prices are inclusive of VAT.

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